1. Services

Shri Alka Industries provides manufacturing and supply services for industrial products and components, including pump and motor-related parts, bearings, bushes, casting products, and other products offered by the company.

Our services include:

  • Manufacturing and supply of industrial components.
  • Product quotations and technical specifications.
  • Customer order processing and coordination.
  • Product supply according to agreed specifications.
  • Customer support related to supplied products.

The availability of products, manufacturing capabilities, and service scope will depend on the customer's requirements and the mutually agreed commercial terms.

2. Quotations

Shri Alka Industries provides quotations based on customer requirements, product specifications, quantity, and other applicable commercial conditions.

  • All quotations will mention applicable product details, pricing, and terms wherever relevant.
  • Quotation validity will be as specified in the respective quotation.
  • Customers are responsible for reviewing product specifications, quantities, and commercial terms before confirming an order.
  • Any changes to product specifications, quantity, or delivery requirements must be mutually agreed upon.
  • The final order will be processed according to the accepted quotation and agreed terms.

3. Order Confirmation and Product Specifications

Customers must provide accurate product specifications, drawings, technical requirements, quantities, and other necessary information when placing an order.

  • Orders will be processed after confirmation and approval of the applicable commercial and technical details.
  • Any customized or manufactured product will be produced according to the approved specifications or drawings.
  • Changes requested after order confirmation may be subject to additional costs, revised delivery schedules, or feasibility approval.
  • Shri Alka Industries may review the feasibility of fulfilling specific customer requirements before accepting an order.

4. Payments

Customers must make payments according to the terms agreed upon in the quotation, purchase order, invoice, or other written commercial agreement.

  • Applicable advance payment and balance payment requirements will be communicated before or during order confirmation.
  • Payment due dates will be as specified in the applicable commercial documents.
  • Applicable taxes, transportation charges, and other costs will be communicated where relevant.
  • Delayed payments may affect order processing or delivery schedules, subject to the agreed terms and applicable law.
  • Any payment-related concerns should be communicated to Shri Alka Industries promptly.

5. Delivery and Dispatch

Shri Alka Industries will coordinate product delivery and dispatch according to the agreed order terms.

  • Estimated delivery timelines will be communicated based on product availability, manufacturing requirements, and order specifications.
  • Delivery schedules may be affected by production requirements, transportation issues, or circumstances beyond reasonable control.
  • Customers must provide accurate delivery information and necessary coordination for receiving products.
  • Any delivery-specific terms, transportation charges, and responsibilities will be governed by the applicable quotation or purchase order.

6. Product Quality and Inspection

Shri Alka Industries aims to supply products according to the agreed specifications and applicable quality requirements.

  • Customers should review the product specifications and quality requirements before confirming an order.
  • Where inspection or approval is agreed upon, the applicable inspection process will be followed.
  • Customers should communicate any product discrepancy or quality concern within the agreed reporting period, along with relevant supporting details.
  • Product complaints will be reviewed based on the agreed specifications, order details, and applicable warranty or commercial terms.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate product requirements and technical specifications.
  • Reviewing and approving quotations before placing orders.
  • Providing correct billing and delivery information.
  • Making payments within the agreed timelines.
  • Coordinating product receipt and inspection where applicable.
  • Using products in accordance with applicable technical instructions and intended use.
  • Informing Shri Alka Industries promptly about any order, delivery, or product-related concerns.

8. Cancellation and Modification of Orders

Order cancellation or modification requests will be subject to the applicable quotation, purchase order, manufacturing status, and mutually agreed terms.

  • Customers should submit cancellation or modification requests in writing.
  • Customized, manufactured, or already dispatched products may be subject to specific cancellation and modification conditions.
  • Any applicable charges, refunds, or adjustments will be handled according to the agreed commercial terms and applicable law.
  • Shri Alka Industries will communicate the feasibility and consequences of requested changes where applicable.

9. Warranty and Product Support

Any warranty, replacement, repair, or product support will be provided according to the applicable product-specific warranty terms or written agreement.

  • Warranty coverage, if applicable, will be communicated through the relevant commercial documents.
  • Warranty claims may require invoice details, product information, and supporting evidence.
  • Warranty coverage may be subject to applicable exclusions and conditions.
  • Customers should contact Shri Alka Industries for assistance with product-related concerns.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Shri Alka Industries will not be liable for indirect or consequential losses arising from the use of products or services, except where such liability cannot legally be excluded or limited.

Any liability relating to a specific order, product, warranty, or service will be governed by the applicable written agreement and applicable law.

Shri Alka Industries will not be responsible for delays or failures caused by circumstances beyond its reasonable control, subject to applicable law.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or the services provided by Shri Alka Industries shall be subject to the jurisdiction of the courts located in [Insert City, State, India], subject to applicable law and any agreed dispute resolution terms.

12. Changes to These Terms

Shri Alka Industries reserves the right to update these Terms of Service from time to time.
Updated terms will be published on this page