1. Introduction
Welcome to Shri Alka Industries (hereinafter referred to as “Shri Alka Industries,” “we,” “our,” or “us”). Shri Alka Industries is committed to respecting your privacy and protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://alkaindustries.com/ (the “Website”), submit an enquiry, or communicate with us regarding our products and services.
Our business includes the manufacturing and supply of submersible pump and motor spare parts, including thrust bearings, bearing bushes, impellers, and casting products.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide through enquiry forms, email, telephone, or other communications, including:
- Full name
- Email address
- Phone number
- Company name
- Product-related enquiry details
- Comments, requirements, and other information you submit
2.2 Information from Other Sources
We may receive information from business contacts, service providers, or other lawful sources where necessary for legitimate business purposes.
3. How We Use Your Information
3.1 Enquiry Management
To respond to product enquiries, provide detailed information about our submersible pump spare parts, thrust bearings, bearing bushes, and casting products, and assist customers with their requirements.
3.2. Customer Communication
To communicate with you regarding product details, quotations, order-related discussions, service updates, and other business-related enquiries.
3.3. Business Operations
To manage customer relationships, process business requests, maintain records, and support the smooth operation of our services.
3.4. Product and Service Improvement
To understand customer requirements, improve our product offerings, and enhance the quality of our website and services.
3.5. Website Security
To protect our website and systems from unauthorized access, misuse, fraudulent activities, and potential security threats.
3.6. Legal Compliance
To comply with applicable laws, regulatory requirements, and lawful requests from authorized authorities.
4. Data Sharing and Disclosure
We do not sell personal information for monetary consideration. We may share information with authorized service providers, technology providers, professional advisers, logistics or business partners, and government or regulatory authorities where reasonably necessary and legally permitted.
We take reasonable steps to ensure that information shared with service providers is handled appropriately.
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of electronic storage or Internet transmission can guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, business record-keeping, dispute resolution, and compliance with applicable legal requirements.
7. Your Rights and Choices
we respect your privacy and provide applicable rights regarding your personal information. Subject to applicable laws, you may request access, correction, deletion, or withdrawal of consent where applicable. To exercise your rights, please contact us using the details provided in our Privacy Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.